Q: Where do you source your ingredients?
A: Many of our botanicals are sourced from Canadian companies that specialize in organic ingredients. Some of these ingredients grow in Canada and others such as some superfoods and herbs that grow in hotter climates, are sourced abroad. Some ingredients are ethically wildcrafted.
Q: Are your ingredients Certified Organic?
A: Not everything is certified organic, although we ensure that the ingredients are of their true quality. Some of the local farmers we support grow using organic methods, but choose not to go through the process to obtain the "Certified Organic" certification. The majority of our herbs are organic and a small percentage are ethically wildcrafted. Feel free to send us a message or look at the label to see which ingredients are organic. If you have any other questions regarding the ingredients or practices of our suppliers, please reach out.
Q: Are you gluten free & vegan?
A: Our entire facility is gluten free and vegetarian friendly. We do use unpasteurized Ontario honey in our syrups, and therefore are not 100% vegan. Other than honey, all of our other products are botanically derived ingredients.
Q: Are these drinks safe for anyone?
A: If you have any medical conditions, are pregnant or nursing, it is advisable that you consult with your healthcare practitioner prior to consumption. Although these drinks are designed to support general overall wellness, there are some ingredients that if you are on medications, there may be contraindications; i.e. Gingko biloba and blood thinners.
Q: Are your products safe to take during pregnancy & breastfeeding?
A: If you are pregnant, nursing or have a medical condition, we always recommend consulting with your healthcare practitioner prior to consumption of herbal based products. If you have questions on specific products or herbs you are interested in please feel free to email us! Additionally, check out our sister business, Little Tree Wellness & Apothecary, www.littletreewellness.com which specializes in products for pregnancy, postpartum, children and families.
Q: Are these drinks kid safe?
A: There are specific herbal tea blends which have been designed for children, such as our Children's Botanical Blend. Others such as our nutritional blend Ruby, are great for kids also. Not all drinks are suitable for children, please refer to label information. If there are any medical conditions or if children are on any medications, it is advisable to consult with health care provider prior to consumption. Generally, our products are safe if the recommended dosage on our labels is followed accordingly but feel free to reach out and ask us.
Q: Who formulates these drinks?
A: Wild Hearts Botanicals was created by Jazmine Stinson, CNP, RH., who is a Certified Nutritional Practitioner and Clinical Herbalist, trained in Ontario, Canada. She has over 12 years of studying and practicing holistic nutrition and herbal medicine. Refer to our "About Us" page for more information
Q: I'm currently taking medications-are your products safe for me to take?
A: If you are taking prescription medications for a serious condition, we always recommend consulting with your healthcare practitioner about the use of herbal medicine prior to consumption. While some herbal medicine is considered safe, some can cause contraindications as everybody is unique. Generally, our products are safe if the recommended dosage on our labels is followed accordingly. Feel free to reach out if you have any questions.
Q: Have these products been reviewed by the FDA or CFIA?
A: The statements made on this website have not been evaluated by the Food & Drug Administration or Canadian Food Inspection Agency. Our products are not intended to diagnose, cure or prevent any disease. If a condition persists, please contact your physician or health care provider. The information provided by this website or this company is for educational purposes and not a substitute for a face-to-face consultation with a health care provider, and should not be construed as individual medical advice.
Q: Do you have a store front where I can purchase your products?
A: No. Currently we sell exclusively online through our website and Leslieville Farmer's Market in Toronto. Join our newsletter to keep up-to-date for any events, latest products, pop up retailers and botanical wellness tips.
Q: Do you do private health consultations? Can I book an appointment with Jazmine?
A. No. Unfortunately Jazmine is not currently offering nutritional or herbal medicine consultations in order to focus on Wild Hearts, Little Tree and her family. She would be happy to refer you to a local herbalist or naturopath to help address your health concerns. Feel free to message if interested.
Q: Do you have a monthly subscription box?
A: Not yet-but it is in the works. Sign up for our newsletter and follow us on social media to keep up-to-date with our latest products, specials and botanical wellness tips!
Q: Where do I enter my discount code?
A: In the checkout page you should see the discount code placement.
Q: Do you offer free shipping?
A: Yes, on all orders over $100 that are Canadian domestic. During promotions free shipping is not included unless advertised as such. If it's not included within the description, it's not inclusive.
Q: Is there free local pickup?
A: Yes, local pickup and collection is a free option at checkout. Pick up time to be agreed upon by both purchaser and seller after purchase.
Q: Do you offer free local Toronto deliveries?
A: Yes, we offer free local deliveries to Leslieville, Beaches and Danforth neighbourhoods on Wednesdays, with no minimum purchase. We also offer free deliveries to Downtown, Uptown and Westend Toronto neighbourhoods on Thursdays, with minimum $40 purchase. You will find these options at checkout. All deliveries are contact free and you will be messaged once your package has arrived.
Q: What is your return policy (for Canada Domestic orders)?
A: If you would like to return a product you received for a refund, the product must be returned at your own expense. Purchases must be returned in the original packaging and must be in a new, unopened and unused condition. There is NO refund for the original and return shipping charges. For all returns to be processed, it has to be within 15 days of receipt, if it's past the 15th day we will charge a restocking fee of 15% from the total order. We are not able to refund you the shipping charges as that is a cost we have to fulfill on our end as well.
Q: How long does shipping take (for Canadian Domestic orders)?
A: Generally orders take 1-3 business days to ship out. From time to time, orders may take longer if there are back orders or if the item(s) are out of stock. We notify all customers if a shipment will be sent out in parts, or if you wish to exchange one of the items that might be back ordered or temporarily out of stock.
Q: Do you ship Internationally?
A: No. Currently we just ship within Canada.